Privacy Policy
Pimlico Movers Privacy Policy
This Privacy Policy explains how Pimlico Movers collects, uses, stores and protects personal data relating to our customers and prospective customers in our service area. It also describes your rights under applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018.
By using our removal and related services, requesting a quote or otherwise interacting with Pimlico Movers, you acknowledge that you have read and understood this Privacy Policy.
Scope of this Privacy Policy
This Privacy Policy applies to all Pimlico Movers customers and prospective customers within our service area, including individuals and business contacts who:
Request or receive quotations for moving or associated services.
Book and receive moving, packing, storage or related services.
Communicate with us by any means in relation to our services.
Visit our website or interact with us online in connection with our services.
Types of Personal Data We Collect
We only collect personal data that is necessary for the purposes set out in this Privacy Policy. The types of personal data we may collect include:
Identity and contact details such as name, title, postal address, collection address, delivery address, billing address, and any alternative contact details you choose to provide.
Communication details such as the content of emails, messages, or notes relating to your enquiries, quotations, bookings, feedback and complaints.
Service information such as details of the services you request or receive, inventory information relevant to your move, property access details and special instructions you choose to provide.
Payment and transaction information such as invoicing data, payment method details processed by our payment providers, amounts paid, refunds, and related financial records. We do not store full payment card details when payments are processed by a third party payment processor.
Technical and usage information when you visit our website, such as IP address, browser type and version, pages viewed, time and date of visits, and other diagnostic data generated from your interaction with our online services. This may be collected using cookies or similar technologies, where permitted by law.
Marketing preferences such as your choices regarding receiving marketing communications, and records of consent where applicable.
How We Collect Personal Data
We may collect personal data directly from you when you:
Request a quote or make an enquiry.
Book moving or related services with us.
Communicate with us by phone, in writing, or online.
Provide feedback, testimonials or make a complaint.
Visit or use our website.
We may also collect personal data from third parties where lawful and necessary, such as:
Business partners that refer you to us for moving services.
Payment service providers that confirm payment status.
Publicly available sources where relevant for verifying business contact details.
Lawful Basis for Processing
Pimlico Movers processes personal data only where there is a lawful basis under GDPR. Depending on the context, we may rely on the following lawful bases:
Performance of a contract. We process your personal data where it is necessary to enter into or perform a contract with you, for example to provide moving services, manage bookings, issue invoices and handle your requests.
Compliance with legal obligations. We process certain data to comply with legal and regulatory requirements, such as tax and accounting rules, record keeping obligations and responding to lawful requests from authorities.
Legitimate interests. We may process personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This may include managing our operations, improving our services, preventing fraud, and handling queries or complaints.
Consent. In some cases we may rely on your consent, for example for certain types of marketing communications. Where we rely on consent, you are free to withdraw it at any time.
How We Use Personal Data
We use the personal data we collect for the following purposes:
To provide quotes, plan and deliver moving, packing, storage and related services.
To manage bookings, rescheduling, cancellations and customer accounts.
To communicate with you about your enquiries, bookings, services and payments.
To issue invoices, process payments and manage debt recovery where necessary.
To manage and improve our operations, service quality, website and customer experience.
To respond to feedback, comments, requests, and complaints.
To send service-related notices, updates and legally required information.
To send marketing communications about our services where permitted by law and in line with your preferences.
To comply with legal and regulatory obligations and to establish, exercise or defend legal claims.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected and to meet our legal, accounting and reporting obligations.
In general:
Service and contract data, including basic contact details, booking records, invoices and related information, are kept for the duration of our relationship with you and then for a period required by applicable tax and accounting laws.
Correspondence relating to enquiries, complaints or claims may be retained for a period that enables us to manage and defend potential legal claims, in line with statutory limitation periods.
Marketing data is retained while you remain opted in to receive marketing communications and for a limited period afterwards, unless you withdraw consent or object sooner.
Technical and usage data may be kept for a shorter period, necessary for security, troubleshooting, analytics and improvement of our services.
When personal data is no longer required, we will delete it securely or anonymise it so that it can no longer be associated with you.
Data Sharing and Processors
Pimlico Movers does not sell your personal data. We may share your data with selected third parties only where necessary and lawful. These may include:
Service providers acting as data processors who support our operations, such as payment processing providers, IT and system administration providers, secure data storage providers and communication service providers.
Professional advisers including accountants, auditors or legal professionals where necessary for our legitimate interests and legal obligations.
Insurers and claims handlers in the event of insurance or damage claims in connection with our services.
Regulatory authorities, law enforcement or other public bodies where we are required to do so by law or where necessary to protect our rights or the rights of others.
We require all data processors that handle personal data on our behalf to take appropriate security measures and to process personal data only according to our documented instructions and applicable law.
International Transfers
Where personal data is transferred outside the United Kingdom or the European Economic Area, we will ensure that adequate safeguards are in place, such as using standard contractual clauses approved by relevant authorities or transferring to countries recognised as providing an adequate level of data protection.
Data Security
We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.
These measures may include access controls, secure storage, encryption in transit where appropriate, regular backups, staff training and policies governing the handling of personal data. While no system can be completely secure, we continually assess and enhance our security measures.
Your Data Protection Rights
Under data protection law, you have certain rights in relation to the personal data we hold about you. Subject to legal limits and exemptions, these may include the right to:
Access your personal data and receive information about how it is processed.
Request correction of inaccurate or incomplete personal data.
Request erasure of your personal data where there is no good reason for us to continue processing it.
Restrict the processing of your personal data in certain circumstances.
Object to processing based on legitimate interests, and to direct marketing at any time.
Request the transfer of your personal data to you or another controller where technically feasible and where the processing is based on consent or contract and carried out by automated means.
Withdraw consent at any time where we rely on consent as the lawful basis for processing. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
To exercise any of these rights, you can contact us using the contact methods provided in our customer communications or on our website. We may need to verify your identity before responding to your request.
Complaints
If you have concerns about how we handle your personal data, we encourage you to contact us first so that we can try to resolve the issue. You also have the right to lodge a complaint with the UK data protection authority or the supervisory authority in the country where you live or work.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or services. Any updates will be published with a new effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
